How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
I bought these after reading the reviews and I fully expected for them to fall apart really easily, so I had super glue on hand, but to my surprise they came in really sturdy and I didn’t have to fix anything at all! I bought these because they were cute, so I haven’t tried the air freshener/scent at all, but they add a nice touch to my car :)
I just bought a new car and wanted to dazzle it. Although these were to provide scent in the vehicle I used them to decorate my vents and add some flare to the car. I simply love these. They come in different sizes and fit perfectly. Just adjust them slightly to allow the vents to move freely. Love these.
I just purchased these and I have to say they are super cute accessories. As far as smell the scent isn’t too overpowering and day 1 they’ve been working great. I’m hoping to get some essential oils so that I can keep refilling the smell :)
I love love love these clouds, they are super cute and don't fall off my air vents. The smell is not pleasant to me at all. I don't like it whatsoever, so I did not use the scent packets, but the clouds themselves are great. I would definitely recommend.
I read many reviews stating that several of the clouds were broken, cheap, etc... Not one of my set of clouds were damaged and I love them. Cool addition to the car! Thank you.
Just as described. Wish it brought more than one circle fragrance since I bought two. But overall amazing. Fast shipping. :)
Very cute! Blocks vents from moving though
Pretty clouds. The seller added a gift. Very nice! Recommend